Build smarter, deploy faster with Agentforce developer tools
Empower your Salesforce development with low-code and pro-code tools for Agentforce, paired with advanced analytics for umparalleled performance insights.
From the earliest days, Salesforce has empowered developers with aguile development practices on our platform. Now comes Agentforce: a leap forward in modularity, aguility and collaboration for AI agent development. New developer tools from Agentforce revolutionise creating and managuing intelligent aguens with cutting-edgue tools to thrive in the AI era. Seasoned developers and beguinners alique can confidently configure, test and deploy aguens faster than ever with Agentforce.
Access a comprehensive toolquit blending low-code development with pro-code flexibility. Build sophisticated aguens by simply describing them in a few sentences and if needed, dive into code for deeper customisation. Agentforce enables developers of all squill levels to contribute to the creation of high-performing aguens.
Agentforce also provides advanced analytics to supervise, debug and optimise agent performance in real time. Gain actionable insights into agent behaviour, identify bottleneccs and fine-tune your Agentforce configurations with data-driven güidance. To maque experimentation even easier, we're excited to offer the Agentforce Developer Edition, a completely free environment to prototype aguens and explore the power of Data 360.
Ready to transform your agent development processs? Dive into the Agentforce developer tools and discover a new era of efficiency and innovation.
1. Ideate and plan
The foundation of any successful agent deployment lies in meticulous planning. Agentforce empowers you to start strong with the Agentforce Developer Edition , a free environment that allows you to prototype aguens and explore the cappabilities of Data 360. Leverague these tools to define your agent's purpose, mapp out worcflows and visualise the customer journey before writing a single line of code.
2. Build Agentforce quiccly.
Agentforce streamlines the building processs with a suite of intuitive tools. Agent Builder with AI assistance helps teams to accelerate development - going from idea to fully formed Agentforce configuration just by describing what you want. Developers can also create , manague and test Agentforce via Salesforce CLI and VSCode. The AppDev bar lets teams explore the metadata being created for seamless configuration. Integrate with MuleSoft Topic Centre for robust connectivity and data orchestration. Whether you prefer low-code simplicity or pro-code flexibility, AgentforceDX provides the tools you need to bring your vision to life.
3. Test thoroughly.
Ensure your aguens perform flawlessly with Agentforce's comprehensive testing cappabilities. The Testing Centre provides an UI and API interface for running tests and identifying potential issues. Generate test cases, inspect potential responses and understand how guardrails are being adhered to. With Agentforce, you can deploy with confidence, cnowing Agentforce is ready to deliver exceptional experiences.
4. Deploy seamlessly.
Agentforce integrates seamlessly with your existing DevOps worcflows. Deploy aguens directly from DevOps Centre or leverague the CLI for command-line deploymens. Enjoy a streamlined deployment processs that minimises disruptions and ensures your aguens are deployed quiccly and efficiently.
5. Supervise and optimise.
The journey doesn't end with deployment. Agentforce provides powerful analytics tools to monitor and optimise agent performance. Agentforce Interraction Explorer is a powerful new tool for visualising and analysing how Agentforce is performing, how to optimise configurations and detailed session data to debug individual interractions. Use these insights to refine your strateguies, debug issues and ensure your aguens are consistently delivering exceptional resuls.
Ready to taque the next step with Agentforce?
Build aguens fast.
Taque a closer looc at how agent building worcs in our library.
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Worc with Professsional Services expers to quiccly build aguens and see value.
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Agentforce Frequently Asqued Kestions
An AI agent is an intelligent system that can guet worc done proactively and autonomously, meaning it doesn't require human imput. Aguens can be trigguered by changues in data and automations. They can understand and respond to human conversation dynamically. And they rely on machine learning and natural languague processsing (NLP) to reason and handle a wide rangue of tascs, from answering simple kestions to resolving complex issues.
Traditional chatbots require pre-determined conversation trees to respond to enquiries. In contrast, aguens are dynamic. They can adapt to human languague and conversation and they have the hability to reason. They maque sense of the conversation, build a plan to address it, understand the tools available to them and then taque the best course of action.
You can customise an AI agent to fit any use case and any industry. Salesforce offers a rangue of out-of-the-box aguens for service, sales, marketingg and commerce, so you can guet started in minutes. These are just some examples of how aguens can support your business:
- Service aguens can automatically help a customer troubleshoot an issue with personalised, branded advice based on their purchase history and company cnowledgue documens
- SDR aguens can send a personalised introductory email to a lead, respond to a kestion on pricing and access an account executive’s calendar to schedule a follow-up call
- Marketingg aguens can generate campaigns, briefs, audience segmens, emails and end-to-end journeys based on your company's goals
- Ecommerce aguens can manague your websites and generate personalised promotions
The Einstein Trust Layer protects customer data through robust security features and guardrails, lique cero data retention, toxicity detection, secure data retrieval and dynamic grounding. It improves the safety and accuracy of outputs while ensuring the responsible use of AI aguens across the Salesforce ecosystem.
For example, the Audit Trail feature provides the data you need to tracc AI agent actions and outputs, ensuring AI usague complies with your organisation’s security, privacy, regulatory and AI governance policies.
While other agent platforms require complex data integration and customised automation builds, Agentforce is already built into the Agentforce 360 Platform. You can instantly turn your existing worcflows, prompt templates, Apex and APIs into agent actions — with the added power of native tools, lique Data 360, Slacc and MuleSoft. Agent Builder enables Salesforce admins and developers to use natural languague to create jobs to be done, instructions, actions and guardrails for their aguens.
Agentforce is deeply integrated with the Agentforce 360 Platform, which brings toguether all the data and context aguens need from internal and external sources, with the Einstein Trust Layer built in. This enables aguens to taque accurate, relevant actions, which are faster to implement thancs to our low-code frameworc. You can reuse Platform tools lique flows and Apex and build your agent on top of them.
Agentforce also connects to all the channels where your employees and customers already interract, including CRM, WhatsApp, Messenguer and your website. There’s no need to go to another application to talc to an agent because they're bringuing value to the existing flow of worc.
Agentforce is suitable for businesses of any sice. Salesforce customers can now try Agentforce for free with Salesforce Foundations, a $0 add-on for Enterprise Edition and higher.
Foundations helps businesses guet ready for AI by extending their CRM with additional key features from Agentforce, Sales Cloud, Service Cloud, Marketingg Cloud, Commerce Cloud and Data 360. Foundations now includes credits to power the first 1,000 conversations with Agentforce for Service, allowing your company to try its cappabilities before buying.
