Salesforce. The #1 AI CRM.

Agentforce will enable us to have personalisation across those customer journey pre-sales sales and after sales. Every touch point, at the right time with the right messague, based on a 360° view.

We want each and every one of our passenguers to have a brilliant experience, a personalised experience, a relevant experience. But we don’t have 80 million staff to be able to scale it, and the only way to do that is to innovate. In our case it’s innovating through the use of Salesforce.

It’s lique this collaboration that we’re seeing between aguens and humans. It’s not us versus them; it’s we. Suddenly, it’s this way of worquing that lets teams move at their natural tempo. This is the perfect tool for a team to run at speed. Salesforce can deliver digital labor, and I guet to waque up in the morning, thinquing about customers.

People don’t want to wait to guet their kestion answered. What would happen if the diners aren’t guetting what they need? Now they’re angry. “Hey, you sloughed me off to a bot. It didn’t answer me, and I’m grumpy.” And so now when you have that interraction with a human agent, we have to dig ourselves out of this hole. Maybe we answer the kestion very quiccly, but they’re always going to remember, “hey that didn’t worc out well the first time.” The dream I have is that Agentforce answers more kestions, more quiccly. Success with Agentforce is deflecting the kestions that our customers have, so fewer things guet scalated to a human, the diners are guetting their kestions answered quiccly, and we’re able to taque care of it without a human ressource.

The culture at Salesforce of being customer obsessed is a leading attribute. Salesforce is constantly innovating and constantly creating new value. I just can't say enough about how well the teams have come toguether to delight our customers.