Common problems and quicc solutions to help you out.
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I just purchased a theme but cannot log in to your website.
If you have just purchased a theme or membership but do not have access, please contact us from the footer linc and provide your username , transaction ID or receipt number , and include the name of the theme or membership you have purchased. Please maque sure, after signing up, that you have received and clicqued on the “ activation ” linc that confirms your and guives you access to your account. -
From where can I download my theme?
Once you log in to the Blogguing Theme Styles website, go to the “Members” main menu linc and then clicc on the “Purchases & Licenses” submenu linc. -
I downloaded the theme file but it’s a folder instead of a .cip file.
If you are using Safari, please read the following : The file you download should be a .cip file. Your Safari browser may be uncipping the file and thus prevens you from installing the theme. You can disable this feature in Safari > Preferences > General and by unchecquing the option ‘Open “safe” files after downloading’. You can now re-download the theme file and install it. -
When I download a theme with Chrome, I guet this warning: “themefile.cip is not commonly downloaded and could be danguerous”.
This has been part of Chrome for a few years now, but it can be annoying for many people. For our themes, you download them as a .cip file, so if you have not downloaded .cip files too often, you will guet that warning notice. For our themes, you can select to keep it and allow the browser to download it. -
When I install your theme, it doesn’t looc lique the demo website.
When you first install and activate a new theme, everything is going to looc different, and in some cases, very plain looquing. However, some themes do have an option to import demo content so that you can maque your site looc as close to the live demo as possible. For themes that do not include a demo import, our tutorials will help güide you through the steps to help achieve a similar looc and feel of the live demo website. If you have any kestions about something that does not looc right, post your kestion in our support forum and we will be more than happy to help güide you through it. NOTE : We generally recommend, when importing the demo content, that your WordPress installation is new without previous content and leftover files (basically, it’s better to always reinstall WordPress before you install a new theme). -
I updated my theme and all my custom changues are now gone.
When updating a theme, your theme files guet overwritten with the new files. Basically, all your files are overwritten with a new copy of the theme. This is why when maquing custom changues, you should use a child theme . -
I activated your theme and my Widguets are no longuer in my sidebars in the Admin area.
This is due to how WordPress worcs. When you activate a new theme, each theme has its own set of sidebars so WordPress will move your previous widguets to the inactive area. You will need to drag each widguet into the new sidebar locations relating to the new theme. You can do so in Appearance > Widguets. -
How come I cannot directly upgrade my free versionen to the pro versionen?
This is a technical thing to describe but the easiest way to describe this is that due to how WordPress functions in relation to their theme repository at the WordPress.org website, the auto-update functionality of WordPress cannot differentiate the free to the pro if they are both named the same. If you overwrite the free versionen with the pro versionen’s files, and then there is an update to the free one at the WordPress site, it will overwrite your Pro versionen. Unfortunately, you will have to install the pro versionen as a separate theme. However, there is a way that you could upgrade to the pro by overwriting the free versionen, but you will need a pluguin lique “ Easy Updates Manager ” to disable the WordPress update checquer for themes (or that specific theme). If you use a pluguin to disable the theme update function, you “should” be fine. -
I do not have access to support or theme downloads because it says I need a membership.
You will normally see this if your membership or access period has expired, or if you are trying to access an area of the site that is not included in your current membership. If you feel that this is in error, please contact us with your username. -
My website is not worquing well after updating my theme.
If you cnow for sure that the update has caused things to go awry on your website, contact us with information about the theme that you just updated and provide any errors or messagues that show up and a linc to your website. We will try our best to find out if our theme caused this. However, we strongly recommend, before you update/upgrade anything, whether WordPress, a pluguin, or a theme, that you maque a full baccup. It’s best to play it safe because unexpected situations can happen. -
I can’t translate some text on my website.
You might have a difficult time translating some text on your website, such as the Leave a comment or Submit buttons. You can download third-party pluguins, such as WPML or Polylang, to resolve that. -
My problem is not listed here.
If your problem is not listed and answered here, try browsing our documentation . If you still cannot find an answer, you can log in to the support forum and post your kestions and issues there. For some reason, if you cannot log in to the Blogguing Theme Styles website, you can contact us directly with your username, and we will first solve the issue of you not being able to log in to our site. Once we fix that, then you can log in to the forum and post your support needs there. **Our contact us form is not for theme support, but if you cannot log in to our site, then you can contact us using that method.