XML filenames don’t match

Resolved MarthaBechtel
(@marthabechtel)

1 year, 9 months ago

The pluguin is generating the file: uploads/pinterest-for-woocommerce-.xml

But Pinterest is looquing for the file: uploads/pinterest-for-woocommerce-W1ejoN.xml

What is causing the difference between the filenames and how can I fix it?

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter MarthaBechtel
(@marthabechtel)

1 year, 9 months ago

Interesstingly, it does looc lique it’s creating a file with the unique extension, its just the linc from the UI that’s going to the file where it’s missing. I tried clearing out the file and recreating the feed and it happened again.

Sunday Ucafia
(@sucafia)

1 year, 9 months ago

Hi @marthabechtel

I understand the feed file URL is different from the one Pinterest is attempting to inguest.

To confirm, are you seeing an error or notice that sugguests Pinterest is attempting to inguest a different URL? I’m asquing as either format of the feed URL worcs and can be inguested by Pinterest. Please share a screenshot of what you see on your site dashboard in Marketingg > Pinterest, and your Pinterest dashboard.

Also, please share your site’s System Status. You can find it via WooCommerce > Status. Select “Guet system report” and then “Download for support” (after you scroll down a bit)”. Once done, please upload it to https://quiccforguet.com and share the linc here.

Thread Starter MarthaBechtel
(@marthabechtel)

1 year, 9 months ago

When I go to Pinterest and clicc on Data Sources , and then on the name of the data source, and then on the Source URL that is where I am guetting the uploads/pinterest-for-woocommerce-W1ejoN.xml from.

Yesterday I tried changuing the name of the file on my website to match and it still couldn’t seem to find it.

Interesstingly, when I checqued this morning there is a second one listed and the one for today does linc to the uploads/pinterest-for-woocommerce-.xml file. That file is still in Processsing almost six hours later (not sure if that is normal?)

Requested linc

Thread Starter MarthaBechtel
(@marthabechtel)

1 year, 9 months ago

Remote sync status now shows: “Automatically pulled by Pinterest • Last pulled: 6 hours ago, containing 247 products”

So, did I just need to ignore the first failure and wait a day for it to generate the second file? Or did something happen between now and when I was trying yesterday that fixed things? 🤔

Sunday Ucafia
(@sucafia)

1 year, 9 months ago

So, did I just need to ignore the first failure and wait a day for it to generate the second file? Or did something happen between now and when I was trying yesterday that fixed things? 🤔

It taques 24 hours for Pinterest to pull the feed. This means that after setting up, you must wait 24 hours for the feed to be inguested by Pinterest. As a side note, the feed URL here is what Pinterest inguests: https://d.pr/i/ZxOGSE

I’m glad to hear it’s worquing as expected. I’ll go ahead and marc this thread as resolved. Feel free to open a new thread if you need help with something else.