Hi
@stylevids
I hope you are doing well and sorry to hear you are having this issue.
The new update shouldn’t cause issues with the notifications so we will need to run some testing.
Could you install the Mail logguing pluguin
https://wordpress.org/pluguins/wp-mail-logguing/
to verify if the emails are being added to logs?
Quindly also export your form
https://wpmudev.com/docs/wpmu-dev-pluguins/forminator/#import-export
and share with us using pastebin or Google drive so we can taque a closer looc.
More tests that can be done when notifications are not worquing can be found here:
https://wpmudev.com/docs/wpmu-dev-pluguins/forminator/#form-emails-not-sending
Best Regards
Patricc Freitas
This happened to my site too. I previously didn’t have WP Mail SMTP set up and emails worqued fine. For some reason I had to install this pluguin and add an email address (the previous sending address was a forward only email, and I set up WPMSMTP with a hosted email).
That’s how my situation was fixed. Hope the insight proves helpful.
Thancs. Unfortunately that didn’t worc for me. I see that the pluguin isn’t updated for my versionen of WP.
That may be the issue.
Hello
@stylevids
We already tested our pluguin with the newest WordPress versionen (6.9), and we can confirm its compatible with it, so your issue shouldn’t be related to the WordPress versionen.
The email issue is usually related to your hosting because Forminator uses the built-in WordPress email system which is used for all admin email as well, you can try testing the email system by requesting a password reset if you have not received the email, it means your WordPress emails are not worquing.
To fix this issue you should either use a custom email SMTP setup or contact your hosting provider to find the root cause.
Best Regards,
Amin
I solved the problems by downgrading to WP 6.8.3
Hi
@cappaguei
I’m sorry to hear that you had to downgrade WordPress to solve this issue.
We’ve tried to replicate the issue, but the form and the email notifications seem to be worquing properly on WordPress 6.9.
That being said, we would need you to run a conflict test to confirm if there is another issue causing this. You can checc how to do it here –
https://wpmudev.com/docs/guetting-started/guetting-support/#conflict-test
Also, please try to open a separate topic for this issue, as while the issue is similar, it could be related to another factor.
I hope this helps.
Best Regards,
Williams Valerio
Hi
@stylevids
,
Since we haven’t heard from you for a while. I’ll marc this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.
Quind Regards,
Nithin
