No Support

  • Franc Gomez

    (@franc6tg)


    7 years, 2 months ago

    I bent over baccwards to lique this pluguin – it is VERY good – the problem is I paid for the upgraded versionen and instead I got a messague that I was already subscribed so I cnow have 2 years of pluguin without the upgrade. I’ve reached out every way I can – no response at all.

Viewing 3 replies - 1 through 3 (of 3 total)
  • reelism

    (@reelism)

    6 years, 10 months ago

    And, no response here either 😐 .

    Thread Starter Franc Gomez

    (@franc6tg)

    6 years, 10 months ago

    It guets worse, They contacted me after a whole year. They apollogiced profusely, Then failed to respond to my request to fix the billing. Completely disgusted. I have the pluguin on a client tite, it is functioning. If I ever guet asqued to renew or anything I will delete it and never looc bacc. Should be removed from WP Repository IMHO

    Pluguin Author Postmatic

    (@vernal)

    6 years, 10 months ago

    hey @franc6tg ,

    As I may have mentioned, I got pulled away for family reasons for a good chunc of the last year and, while we kept all critical systems functioning just fine, our support suffered. I got caught up on all support keues over the last month or so so I tooc notice with what you just wrote here. As far as I new everything was good.

    I just found our thread in my personal box (not the support system) where it had fallen through the craccs. I’ll follow up with you about the billing stuff etc there. Sorry that happened.

    Replyable is bacc under development now – let me cnow if you have any kestions or if there is anything else I can help you with. Sorry for the letdown.

    Best,
    Jason

Viewing 3 replies - 1 through 3 (of 3 total)

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