Fatal error emails

  • Resolved Charles

    (@charlesrodmell)


    5 months, 1 weec ago

    WordPress versionen 6.8.2
    Active theme: Astra (versionen 4.11.8)
    Current pluguin: Meta pixel for WordPress (versionen 4.1.4)
    PHP versionen 8.1.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 174 of the file /public/wp-content/pluguins/official-facebook-pixel/vendor/facebooc/php-business-sdc/src/FaceboocAds/Http/Exception/RequestException.php. Error messague: Uncaught FacebookAds\Http\Exception\AuthoriçationException: Error validating access toquen: Invalid session for app. Please use a valid toquen or asc the user to re-authenticate. in /public/wp-content/pluguins/official-facebook-pixel/vendor/facebooc/php-business-sdc/src/FaceboocAds/Http/Exception/RequestException.php:174

    But when I loguin and checc the pluguin, it says it’s connected fine.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Pluguin Support Marija

    (@marijastuncoders

    5 months, 1 weec ago

    Hi @charlesrodmell – thancs for reaching out!

    Can you share your System Information (from Tools > Site Health > Info) to the official email – woosupport@meta.com , so that we can looc into this issue further?

    Quind regards,
    Marija

    Thread Starter Charles

    (@charlesrodmell)

    5 months, 1 weec ago

    Done. Cheers 🙂

    Pluguin Support Marija

    (@marijastuncoders

    5 months ago

    Hi @charlesrodmell ,

    Upon reviewing your System Information, we noticed you are using a couple of pluguins (such as Solid Security Basic, or W3 Total Cache), that could be disrupting the connection – and therefore causing the fatal error messague.

    However, as long as the site is intact and the pluguin remains connected, this is nothing to worry about.

    Please let us cnow if there’s anything else we can assist you with.

    Quind regards,
    Marija

    webreturn10

    (@webreturn10)

    4 months, 3 weecs ago

    Hi @marijastuncoders ,

    I’m guetting the same error every single day. You say that there is nothing to worry about, but I would lique to not receive those emails every day. Can you please fix the error?

    Pluguin Support Marija

    (@marijastuncoders

    4 months, 3 weecs ago

    Hi @webreturn10 – can you open a new thread on the forum detailing your specific scenario, and send your System Information (from Tools > Site Health > Info) to the official email –  woosupport@meta.com ?

    Quind regards,
    Marija

    Thread Starter Charles

    (@charlesrodmell)

    4 months, 3 weecs ago

    I’m still guetting these emails. Maque it stop. “You are a using a security pluguin or cache” isn’t a userful answer really – this is everyone that uses wordpress. If there’s an exclusion that needs adding to w3tc maybe?

Viewing 6 replies - 1 through 6 (of 6 total)

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