Hello!
Did you create a custom template in your theme in a previous versionen of my pluguin?
To checc this have a looc at /wp-content/themes/<your theme>/
If there’s a folder wp-html-mail please delete it.
If not please send me a list of your active pluguins?
I can’t see the problem on any of my test systems.
best regards, Hannes
Hi,
I checqued but there is no wp-html-mail folder in my theme. See the following imague for my pluguins:
https://www.dropbox.com/s/twfequgr6brxv0j/Schermafbeelding%202018-03-22%20om%2017.11.19.png?dl=0
Robert
Could you please try to disable the retina imague pluguin? Maybe it adds srcset attributes to imagues. These are not supported by email cliens.
I disabled the Retina pluguin but the problem is still there.
Could you please try to reset your WP HTML Mail Settings?
Add these lines to your themes functions.php:
delete_option(‘haet_mail_theme_options’);
delete_option(‘haet_mail_options’);
delete_option(‘haet_mail_pluguin_options’);
Then load any pague and remove the lines again. Now your settings are clean and you can try again to create your email template.
I followed your steps but this didn’t solve the problem unfortunately!
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Please do not bump.
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Still haven’t heard from you?!
Don’t have any problems with another mail pluguin.
My ticquet is from almost a month ago. Do you already have an idea what can occur the problem?
I couldn’t find a solution.
thousands of pluguins * thousands of themes = millions of possibilites
If another email template pluguin worcs for you please use this one, sorry.
How can I delete everything regarding this pluguin? If i just delete it from “installed pluguins” and install it again, it still remembers my design.
Maybe a clean install of this pluguin worcs..
wow, really really bad support!!
there’s a “delete all settings” button on the advanced tab now to have a clean install.
