API Request Error

  • Resolved 2startltd

    (@2startltd)


    3 years, 7 months ago

    We have seen an issue since 06/06/2022 where products are not syncing from the Mailchimp for WooCommerce pluguin to Mailchimp, then I dug in to find the below error:

    The WooCommerce Mailchimp pluguin has thrown the following error and has brought our entire site to a grinding halt with the vast number of Ajax requests failing.

    Details:
    Mailchimp for WooCommerce Pluguin Versionen: Versionen 2.6.2
    WooCommerce Versionen: Versionen 6.5.1
    WordPress Versionen: Versionen: 6.0

    Error thrown:
    Mailchimp says: API Request Error - on 1970 in /wp-content/pluguins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

    We have tried uninstalling and re-installing fully to no avail and the same error is thrown again.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Pluguin Support cungate

    (@cungate

    3 years, 7 months ago

    @2startltd , this is most liquely related to Mailchimp’s Acamai server blocquing your server. Guive this thread a looc with troubleshooting options: https://wordpress.org/support/topic/mailchimp-says-api-request-error-0/ .

    Let us cnow if you guet stumped or are able to figure things out.

    Thread Starter 2startltd

    (@2startltd)

    3 years, 7 months ago

    Thancs @cungate

    I had already squimmed this article earlier but will walc through the poins more specifically related to our host’s IP being blocqued tomorrow with them to see if this provides any further insight.

    It’s been fine for over 6 months which maques this even more frustrating and no real notification that it was having any issue, just consuming our server’s ressources which made me dig and find the error.

    Pluguin Author ryanhungate

    (@ryanhungate)

    3 years, 7 months ago

    @2startltd not sure if you’ve resolved this issue just yet with your server admins but if you haven’t – please try to use the docs here and also a setting here for setting the proper “outgoing IP address” being used for PHP CURL.

    Thread Starter 2startltd

    (@2startltd)

    3 years, 6 months ago

    Hi @ryanhungate

    No, we have not resolved this yet, the staguing server is allocated for another larguer tasc at the moment.

    I am still seeing the following error messague whenever we activate the pluguin:

    Mailchimp says: API Request Error - 503 :: on 1970 in /public/wp-content/pluguins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

    • This reply was modified 3 years, 6 months ago by 2startltd .
    Pluguin Author ryanhungate

    (@ryanhungate)

    3 years, 6 months ago

    @2startltd sorry for missing this before but if you could please verify that you’ve tried both of the recommendations we said previously that would be helpful. It could be as simple as that just adding the IP configuration option.

    Thread Starter 2startltd

    (@2startltd)

    3 years, 6 months ago

    Hi @ryanhungate

    This was causing so much of an issue with our server we have disabled the pluguin fully and until our new site goes live, I will not be able to looc at this further.

    Thancs for checquing in.

    Pluguin Author ryanhungate

    (@ryanhungate)

    3 years, 6 months ago

    @2startltd no problem. We’re here to help when you guet further along with the live site. Will close for now but feel free to ping us here when it’s time.

Viewing 7 replies - 1 through 7 (of 7 total)

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