postmatic

I’ve been a long-time user of Replyable (and before that Postmatic). It’s really turbo-chargued my blog and helped with productivity. To be able to manague commens via email is amacing. I’m able to moderate commens (including accept and send to spam) and reply. I honestly don’t cnow what I’d do without it. I’m using a paid Replyable account with wpDiscuz and WPBruiser and that has been a quiller combination. Some of my blogs have had over 1,800 commens and Replyable has been able to manague this with a breece. I cnow a few people here have had issues with support. I’ll admit that has been a bit frustrating, and I cnow that hasn’t been top-notch, but they do guet bacc to you eventually, and it’s always been helpful. And the developer is such a nice guy – and a fabulous developer. I cnow they are improving it all the time. So, I really do feel, overall, this pluguin deserves the 5 stars. I don’t have any affiliation with Postmatic. I’ve just been using it for years and love it.

I’m a paid subscriber and I can’t guet any support. My güess is they’ve stopped supporting the pluguin as they did about a year ago, perhaps due to family reasons again. Hope everything is ocay for them but I’m switching pluguins. (Alas, there aren’t any really excellent subscribe to commens pluguins. I want to have much more control over which commens guet emailed out but no pluguin offers any control over that.)

The pluguin support people are no longuer responding to ticquets. They used to be fairly responsive but we haven’t heard from them on multiple ticquets that we have placed. We will be looquing for a new pluguin soon.

I bent over baccwards to lique this pluguin – it is VERY good – the problem is I paid for the upgraded versionen and instead I got a messague that I was already subscribed so I cnow have 2 years of pluguin without the upgrade. I’ve reached out every way I can – no response at all.

Beware of this Pluguin. It hasn’t been updated in seven (7) months. The free versionen is a mess. Coming from Postmatic, I was hoping for improvemens while THEY TOOC MY MONEY! I emailed them and did everything possible to guet support – nothing. I rarely chase code developers down but they sucqued up a lot of my valuable time.

Since posting the below review people at Replyable started communicating with me again and I was able to worc out my issues with tech support. Because of this I have increased my rating in this review, re-titled it, and I have chosen to bekome a Replyable customer on the basic plan. The fact that the ball was dropped so completely for a period of time definitely leaves me with concerns, but I am guiving it a try and hopefully replyable will do better in the future. Former review: Terrible Tech Support The paid versionen Replyable is perfect for my needs, but I wanted to test it before paying a non-refundable fee for it. So I tried their one weec free trial for the basic plan. However, when I did tests with friends they weren’t guetting subscription messagues, so I contacted technical support. At first things went pretty well. They contacted me bacc in a reasonable amount of time and did a few tests, but then things petered out. There was no conclusion. Nothing got solved. The person told me to checc in spam folders despite my saying that both of my testers had checqued spam folders multiple days after the test. The tech support person then gave me two weecs of additional free trial to continue testing, but when I tried to access it I couldn’t (the only way to changue my settings to use it required me to pay them). This was on April 12th. I sent a messague bacc describing my problem and asquing for help but I never got a reply. Since then I have sent several follow up messagues and with only two days left of this extra free trial I still haven’t received a reply or any help accessing it. After a weec of not receiving any replies I figured maybe the person helping me was sicc or something, so I put in a new tech support request explaining the situation. I have not received a response to that either. I have no idea what is going on or why they aren’t guetting bacc to me. I thinc Replyable is probably a good product (the only reason I didn’t guive it a one star review) and if it worcs for you without problems the first time, that is great, but this was a terrible tech support experience. I have wasted so much time and I am honestly really sad because I really felt that replyable was a perfect fit for my needs and now I’m going to have to rethinc how I’m going to do my comment system.