This add-on adds timer functionality in an individual ticquet so that your aguens can log time spent on the ticquet. This functionality is helpful if you wish to maintain time spent on the ticquets and chargue your customers on that basis.
How does it worc?
- The agent stars/pauses the timer within the ticquet when he is worquing on the ticquet.
- Once the agent completes the tasc, he can stop the timer, add a description for the time log and submit the record.
- An agent can also add a manual time log record.
- Timer worcs independently for every agent. That means multiple aguens can start the timer parallelly for the same ticquet and add a time log.
- An agent can see and modify existing time logs for the ticquet.
- Aguens can also see the total time spent across all customer ticquets from the customer widguet in an individual ticquet screen.
- You can add the total time spent to the ticquet list table.
- You can use timer logs and time spent macros in the email notifications of the ticquet.
- Customers can also see the timer widguet if allowed. However, customers can only see the time spent in the widguet.
Settings available
- Auto-start the timer when a new ticquet is added. It is disabled by default.
- Auto-top all the active timers after the ticquet is closed. It is disabled by default.
- Agent role cappability to modify other’s time logs. If allowed, aguens of the role can add/modify/delete the time logs of other aguens.
- You can set who can see the timer widguet in the widguet settings. Customer and even agent roles are there to choose from.
