As the name sugguests, you can create groups of aguens to whom you can assign ticquets, just lique individual aguens.
How does it worc?
- You set up agentgroups and maque some of them supervisors of the group.
- Then, ticquets can be assigned to the agent group, lique any other agent.
- The group supervisor can see and manague all the ticquets assigned to the group.
- Assign aguens can be filtered using agentgroups.
- If the supervisor has to assign the ticquet to other, he should keep it assigned to the group. Otherwise, he will lose access to the ticquet.
