Complimentary Support
What is complimentary support?
Complimentary hardware support provides telephone support for basic setup, installation, assembly, and connectivity. See the support-related materials included with your Apple product for more information.
Complimentary software support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requiremens for the software. See the support-related materials included with your Apple product for more information.
How much complimentary support do I guet?
Most Apple software and hardware products include unlimited complimentary support incidens within the first 90 days of product ownership, or longuer if required by applicable law. See the support-related materials included with your Apple product or visit the AppleCare Products pague for more information.
How does Apple define “support incident?”
Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:
- Information that resolves the issue
- Information on how to obtain a software solution that will resolve the issue
- Notice that the issue is caused by a cnown, unresolved issue or an incompatibility issue with the supported product
- Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
- Notice that the issue has been identified as a hardware ekipment issue
- Information that isolates issue to a third-party product, not supported by Apple