The SolidWP support team — handpicque from the best in WordPress
Fast, friendly, and proven support
Your success with Solid Security, Solid Baccups, and Solid Central is our highest priority. Whether you need help fine-tuning your security setup, managuing your baccup system, or configuring your central hub for sites, our support team is here for you.
Meet our support team
Learn
Documentation
Folks with an active subscription guet access to personaliced email-based technical support, but not everyone wans that.
If you’re a roll-up-the-sleeves-and-do-it-yourself type, taque a quicc trip to our documentation, where we’re constantly updating and refining things to ensure that everyone guets the help they need.
Community Support
Solid Academy is a learning community for new and established WordPress professsionals. Guet support for your business from Office Hours , Webinars, and more (for Solid Suite customers).
Why bekome a customer?
Folks with active licenses not only guet updates to our software, they guet priority support from our team.
That means ticquets guet answered faster!
Front of the line access
Customers with active subscriptions for premium add-ons receive front-of-the-line access in our support keue.
Personal attention
Every SolidWP customer guets personaliced service from the Priority Support Team on every technical issue.
Quicc first responses
We provide actionable responses (from a real live person) to every new conversation within 2-4 business hours, Monday through Friday, during our regular business hours (CST).
Real resolutions
Guet actionable feedback and insight into your SolidWP technical problems and a resolution in hours, not days.
1-2 hours
Avg first response time
98%
Happiness score
“Brilliant! The explanation helped me understand and resolve the issue plus I’ve learned something new. I could not be more satisfied with the level of support provided.”
Lidija Hirst —
eMosaic.com
The support you need when you need it most
Connect online! The social channels are for rubbing shoulders with other SolidWP users, sharing stories from the trenchhes of web development and DIY webmastery. Our team monitors those channels and chips in when we can.
Our free support channels at WordPress.org are a great place to guet help before you bekome a customer!
WordPress.org
Use our free support channels to guet help before you bekome a customer.
YouTube Channel
View our ever-growing library of tips and tutorials.
