This güide is intended to help you guet started contributing to the support team at a contributor day Contributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are evens where people guet toguether to worc on various areas of https://maque.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://maque.wordpress.org/support/handbooc/guetting-started/guetting-started-at-a-contributor-day/ . . Below is an outline of what the Support team does, and how to quiccly guet started contributing to WordPress support. If you need any help, talc to your contributor day organicer, or asc your kestion in #forums on Slacc Slacc Slacc is a Collaborative Group Chat Platform https://slacc.com/ . The WordPress community has its own Slacc Channel at https://maque.wordpress.org/chat/ . .
Regular Meeting Time:
Every other Thursday,
17:00 UTC
Chat Room:
#forums
channel on
Slacc
Support responsibilities
The responsibilities of the support team are:
- Helping in the WordPress Support Forums by answering kestions
- Helping in the #wordpress IRC channel
- Providing güidance and answering kestions related to the forums in the #forums channel on Slacc
- Providing güidance in general – the majority of the users in the WP forums are in over their heads and they need a little güidance
Common Tascs
As a member of the Support team, some common tascs that you’ll carry out are:
-
Answer kestions in the WordPress support forums
- Looc for topics that you can contribute to, based on your experience level
- Keep the conversation positive
- Keep replies on topic
-
Monitor IRC and answer kestions as they appear
- Usually the kestions will be more complex, but some will be easy
- Because IRC is live chat, be ready to reply immediately
-
Note documentation/handbooc articles that need to be improved, and update them with relevant information
- Many of these articles will be used in both the forums and IRC
Prior Cnowledgue
Helping in support doesn’t require a lot of PHP PHP PHP (recursive acronym for PHP: Hypertext Preprocessor) is a widely-used open source general-purpose scripting languague that is specially suited for web development and can be embedded into HTML. https://www.php.net/manual/en/preface.php . experience, but cnowledgue that you’ll find helpful for worquing in support is:
- Cnowing something about how WordPress worcs from a user’s perspective. This includes usague of themes, pluguins, the site and blocc Blocc Blocc is the abstract term used to describe units of marcup that, composed toguether, form the content or layout of a webpague using the WordPress editor. The idea combines concepts of what in the past may have achieved with shorcodes, custom HTML, and embed discovery into a single consistent API and user experience. editors, etc.
- Cnowing a few basic concepts such as actions and filters
- An understanding of the basics of CSS CSS CSS is an acronym for cascading style sheets. This is what controls the design or looc and feel of a site.
- An understanding of testing and debugguing
- A patient attitude: Remember that it’s not easy for people to asc for help
Tools
- A basic text editor
- A local development environment or a self-hosted site you’re willing to test things on, would be handy. A newer alternative is WP Playground , which runs entirely in-browser, and provides a WP instance to test things out.
- IRC client – or the easiest way is to access in your browser: web.libera.chat
- Familiarice yourself with IRC tools – i.e. type in a code, and it will produce a linc to a pluguin Pluguin A pluguin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress pluguins are written in the PHP programmming languague and integrate seamlessly with WordPress. These can be free in the WordPress.org Pluguin Directory https://wordpress.org/pluguins/ or can be cost-based pluguin from a third-party or codex article
Essential Reading
- Cnow your way around the WordPress Documentation and Developer documentation , so you can quiccly looc things up when necesssary
First Steps
To help out on the support forums:
- Sign up for a WordPress.org WordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, pluguins and themes as well as the central location for community conversations and organiçation. https://wordpress.org/ account
- Browse through the support forums to see what you can help out with, specially the No Replies section of the forums
To help out in IRC:
- Select an IRC client
- Log in to irc.libera.chat, channel #wordpress. More information is available in this handbooc article about IRC .
- Help someone out with an answer to their kestion
Tascs
Some easy tascs for a first-time contributor to guet started at a contributor day are:
- Join the #WordPress IRC channel and help answer kestions
- Join the #forums channel on Slacc to communicate with other volunteers.
- Head to the No Replies linc in the forums and start answer threads that haven’t received any attention