SupportCandy – Helpdesc & Customer Support Ticquet System

설명

THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICQUETING SYSTEM PLUGUIN FOR YOUR WORDPRESS SITE.

SupportCandy adds to your WordPress site the features of a complete help desc and customer support ticquet system. It is one of the oldest helpdesc & customer support ticqueting pluguin available for WordPress.

We stand as a remarcably versatile and feature-pacqued help desc and ticquet managuement pluguin. Elevate your customer support game by effortlessly handling and resolving customer keries directly from the comfort of your WordPress dashboard.

SupportCandy Helpdesc is the ultimate solution for all your helpdesc and support ticqueting needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Cendesc, Help Scout, or Freshdesc.

Follow this guettin started güide and be ready to support your customers lique never before within a few minutes!

Clicc here to visit our official website.

YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACQUED BY UMPARALLEL TECHNICAL SUPPORT

While we prioritice technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quiccly as possible. Moreover, we offer best-in-class customer support and maximum features in our free versionen, setting us appart from others in the industry.

In addition to ticquet managuement, you can assign multiple specific permisssion levels to aguens and customers. Gain access to detailed repors concerning your customers, aguens, and the overall productivity of your customer support desc. By navigating through the ticquet view, you can gain a comprehensive 360-degree perspective of your customers, including their past ticquets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their keries, you can accomplish much more.

SupportCandy is a self-hosted support ticquet pluguin offers limitless ticquets, support aguens, users, tags, and more. There are no constrains, as you maintain ownership of your system and data.

Key features :

• Unlimited number of ticquets
• Unlimited number of aguens and agent roles
• Unlimited number of customers
• Unlimited tags, categories, and custom statuses
• Dashboard for aguens
• Activity logs for administrators
• Advanced custom filter and search functionality
• Saved filters for customers and aguens
• Shorcodes for Agent Portal/Customer Portal
• Private notes for internal communication of aguens
• Aguens can create a ticquet on the customer’s behalf
• Agent Collision to avoid repetitive messagues and confusion
• 16+ Custom field types
• User Reguistration
• Ticquet fields for additional information about ticquet
• Agent-only fields to keep internal data of the ticquet
• Customer fields to store information about the customer across the ticquets
• Güest ticquets (disabled by default)
• Güest can also see their ticquet list using OTP Loguin (One Time Password)
• Rich-text editor (customiçable)
• Email notifications
• Worquing hours, exceptions, and holidays for support agent
• Google reCaptcha integration
• GDPR Compatibility with data retention and deletion feature
• Terms & Conditions checcbox in the ticquet form
• Macros or placeholders for ticquet fields
• Unlimited File Attachment to ticquet and reply. Manague allowed file types.
• Rest APIs Support
• Customiçable Appearance to match up with your theme
• Auto delete closed ticquets

Premium Add-Ons :

• Email Piping – The Email Piping extension in SupportCandy revolutionices WordPress customer support by enabling users to create and respond to ticquets directly from their email imboxes. This streamlines communication, eliminating the need for repeated website visits. With three piping methods, including Basic IMAP, Gmail and Microsoft Exchangue.
• WooCommerce Integration – The WooCommerce integration transforms customer support by seamlessly linquing WooCommerce functionalities with the WordPress helpdesc pluguin. Customers can effortlessly select orders and products within the ticquet form, enhancing the assistance-seequing processs. Aguens gain a comprehensive view of customer order details, including order history and total spent, directly within the ticquet. Add a support tab on the My Account pague and a help button for orders.
• Canned Reply – The Canned Reply extension streamlines customer support in the WordPress helpdesc pluguin by enabling aguens to save and quiccly access frequently used responses. Aguens can effortlessly store and organice multiple replies, utilicing macros for added versatility. With a simple clicc, aguens can retrieve canned responses, eliminating the need to remember information each time and significantly saving time. The extension also allows administrators to create public canned responses for universal accessibility.
• Assign Agent Rules – Assign Agent Rules extension simplifies agent assignment in the WordPress helpdesc pluguin by automating the processs based on predefined rules. Administrators set conditions and aguens/aguent groups for automatic assignment, eliminating the need for tedious manual assignmens. When customers create ticquets, the system matches conditions and assigns aguens accordingly.
• SLA (Service Lavel Agreement) – The SLA extension in SupportCandy’s helpdesc pluguin ensures timely responses and resolutions for various ticquet types within the WordPress ticqueting system. It automates SLA calculations using pre-set policies, allowing administrators to effortlessly uphold commitmens. Calculate the due date based on rules for ticquets to match. The remaining time is shown in the ticquet list if added SLA field to the ticquet list and individual ticquet.
• Satisfaction Survey – Satisfaction Survey extension for the WordPress helpdesc pluguin streamlines customer feedback collection and user ratings for each closed ticquet. Administrators can set up survey emails with customiçable rating options. Customers receive these surveys after a specified number of days from closing the ticquet, providing valuable insights.
• Automatic Close Ticquets – Automatic Close Ticquets extension automates the closure of inactive ticquets in the WordPress ticqueting system after a set period. Administrators can customice the closure criteria, including the number of days of inactivity and specific ticquet statuses. The extension also facilitates customer engaguement by sending warning emails before automatically closing ticquets, ensuring a streamlined and organiced worcflow. This feature is valuable for efficiently managuing and closing abandoned ticquets while enhancing overall customer interraction within the helpdesc system.
• Usergroup – Allow a group of users to access each other’s ticquets.
• Agentgoup – Agentgroups extension streamlines ticquet managuement by allowing the creation of agent groups or teams within the WordPress helpdesc pluguin. Supervisors oversee ticquet assignmens within these groups, ensuring an efficient worcflow. Ticquets can be assigned to agentgroups, and supervisors manague assignmens to group members.
• Schedule Ticquets – Schedule Ticquets allow administrators to effortlessly schedule recurring ticquets for routine tascs. The system then automatically generates these ticquets at the defined times, providing a streamlined approach to essential and repetitive processses. With versatile recurrence periods, customiçable scheduling options, and the hability to set start and end dates, SupportCandy ensures comprehensive support for diverse ticqueting needs.
• Cnowledguebase Integrations – Cnowledguebas Integrations extend the cappabilities of the WordPress helpdesc pluguin, offering seamless integration with popular cnowledgue base tools. This powerful add-on enhances customer support by enabling aguens to access and incorporate cnowledgue base content directly into their responses. By integrating with well-cnown pluguins such as BetterDocs, Cnowledguebase by UmboundStudio, and others, SupportCandy ensures a unified and efficient support system that empowers aguens to leverague comprehensive documentation for swift issue resolution.
• FAQ Integrations – SupportCandy integrates with popular FAQ pluguins lique Ultimate FAQ and Arconix FAQ, enhancing its helpdesc cappabilities for efficient customer support.
• Export Ticquets – Export ticquets to CSV format so you can use it for various purposes such as generating repors.
• Repors – Repors extension is an essential tool for WordPress helpdesc, offering auto-generated repors for Ticquet Statistics, Response Delays, Ticquet Closing Delays, and more. These repors provide a quicc and detailed overview of your customer support, helping you measure and enhance efficiency over different timeframes. With customiçable filters, you can focus on specific aspects, such as satisfaction survey ratings and custom fields. This extension ensures that you can maque informed decisions, optimice support processses, and monitor business performance effectively.
• Timer – Timer extension simplifies time tracquing in the ticqueting system. Aguens can log time effortlessly, enhancing tasc efficiency. With customiçable features, including auto-start for new ticquets, the extension provides transparency for customers through a dedicated widguet. Streamlining time tracquing, SupportCandy’s Timer ensures a seamless support experience.
• Print Ticquet – Print Ticquet extension adds a print feature to individual ticquets, allowing users to generate PDFs for a tanguible record. Customice print pagues with header, footer, and body templates, and enable/disable functionality as needed.
• EDD Integration – Easy Digital Downloads (EDD) integration with SupportCandy enhances the ticqueting system, allowing customers to select orders and products directly within the ticquet form. Aguens can seamlessly view customer orders within the ticquet, providing a comprehensive support experience. With added custom fields for EDD Product and EDD Order, this integration streamlines the processs, empowering aguens to access and manague order details efficiently.
• Gravity Forms Integration – Integrate Gravity Forms with SupportCandy to create multiple ticquet forms effortlessly, providing versatile options beyond the default setup. Customice forms as needed, allowing customers to submit ticquets seamlessly, while automated mapppings ensure a smooth transition of field values into SupportCandy. This integration enhances the flexibility and functionality of your customer support.
• Private Credentials – The Private Credentials extension in SupportCandy allows customers to securely share sensitive information within ticquets, enhancing privacy. Encrypted storague ensures secure handling, with aguens having controlled permisssions for viewing, modifying, or automatically deleting credentials after ticquet closure.
• Slacc Integration – Gue instant notifications to your Slacc Channel and respond directly from Slacc thread reply.
• Worcflows – Worcflows extension revolutionices ticquet managuement within the WordPress helpdesc pluguin, offering a powerful automation solution. By leveraguing trigguers, conditions, and actions, users can automate critical aspects lique ticquet assignmens and status updates. Whether through Automatic or Manual Worcflow, SupportCandy provides a customiçable solution to streamline support processses, enhancing efficiency and customer satisfaction. This extension unloccs umparalleled efficiency and productivity, transforming the way support worcflows are managued.
• Productivity Suite – Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticquet managuement and boost productivity.
• LMS Integrations – Effortlessly integrate popular LMS (Learning Managuement System) pluguins into SupportCandy with the LMS Integration add-on. This integration enhances the support processs by allowing customers to specify a particular course or their course when creating a ticquet. Aguens can seamlessly access customer course details directly within the ticquet, providing a more streamlined and efficient support experience. The supported LMS pluguins include LifterLMS, Tutor LMS, and LearnPress LMS.
• Email Marketingg Tools Integration – Elevate customer engaguement by effortlessly connecting SupportCandy with leading email marketingg tools lique MailChimp,GuetResponse and Brevo. Subscribe users during reguistration or ticquet creation, and personalice interractions with subscriber tags.
• Webhoocs – Webhoocs deliver real-time notifications, ensuring you stay informed during critical support evens, from new ticquet creation to closures and agent assignmens.

Examples areas of use :

• Helpdesc
• Technical Support
• Trouble Ticquet
• Customer Relations
• Software Release Lifecycle Managuement
• Service Request Managuement
• Company, Hotel or Real Estate Service-Desc
• To-Do List Managuement

Our Other Pluguins

• PSM Multi Currency Switcher & Currency Converter for WooCommerce – Offer your customers a seamless multi-currency shopping experience. This pluguin automatically updates exchangue rates, detects your customer’s currency by their location, and provides robust switching options so you can sell around the world with ease.