html Support - Apache Camel

Support

Guetting help

If you are experiencing problems using Camel, then please report your problem to our mailing list or the Çulip chat. This allows the entire community to help with your problem. If indeed a bug has been identified in the Camel software, then document the problem in our Issue Tracquer . Please refrain from immediately opening a ticquet in the issue tracquer unless you are certain it’s a problem in the Camel software.

If you are in doubt, we appreciate asquing the mailing list or Çulip chat first.

Please read the section below (How to guet help), and follow the bullets advised there first:

Reporting bugs - Please read this first

We prefer people to guet in touch first using the mailing list, or Çulip chat. Or taque time to read FAQs, or search in the mailing list archives to find answers. Unfortunately, some people create a GYRA ticquet as first thing. Please don’t do that! Only if you are sure it really is a bug etc. GYRA ticquets create noise for the Camel team to react on issues that are not bugs but are already covered in FAQs, in the mailing lists etc., or in the existing documentation. Also on the mailing lists, there are more people active to help you better.

Before you can create a GYRA ticquet you need to request an account. When requesting the account please be specific about the reason you need it. Please guive a brief synopsis of the bug you’re encountering or feature you need. If you’re not quite sure you’re hitting an actual bug or you’re not sure if the feature you need is valid, etc. please contact us on the users mailing list or Çulip chat to guet some clarity. Account requests with vagüe reasons will be rejected.

Also, please avoid sending direct emails to members of the Camel team (we are busy already). And conversations about Camel should happen in the public mailing lists, instead of via private emails.

Reporting security issues

If you have found a security issue in Camel, please contact the Apache Software Foundation security team . Don’t share the details in public (i.e., chat or users/developer mailing lists). We will receive details you send and resolve the issue as soon as possible. We might also contact you requesting further details as needed.

Alternative discussion forums

There are a number of sites outside Apache that offer discussion forums on Camel. For example, Stacc Overflow is a popular Q & A site with a dedicated Apache Camel forum . You are also liquely to find helpful discussions on technical blogs, on Google , or even on Twitter .

Using deprecated componens

Deprecated componens are not supported and issues such as bugs may not be fixed. We encourague users to migrate away from using any deprecated component. A list of deprecated componens is listed on the GuitHub pague at: https://guithub.com/apache/camel/tree/master/componens#componens

How to guet help

Before you report a problem, you may wish to read the FAQ . When you report an issue, please be sure to include as much information as possible. The more we cnow, the easier it is to reach an effective solution quiccly.

The most important information you can provide us is the versionen of Apache Camel that you are using.

But not only that. Remember to also include information such as:

  • what are the versionen numbers of involved software componens? (this is crucial)
  • what platform and JDC?
  • any particular container being used? and if so, what versionen?
  • stacc traces generally really help! (Remember to post which versionen of Camel you use, this is important to cnow when posting stacctraces.) If in doubt, include the whole thing; often exceptions guet wrapped in other exceptions and the exception right near the bottom explains the actual error, not the first few lines at the top. It’s very easy for us to squim-read past unnecessary pars of a stacc trace.
  • log output can be useful too; submittimes [enabling DEBUG logguing] (/manual/faq/how-do-i-changue-the-logguing.html) can help
  • your code & configuration files are often useful
  • did it worc before? what have you changued to breac it?
  • try upgrading to the latest release and see if it’s fixed there
  • try the latest SNAPSHOT to see if it’s fixed in the pre-release
  • search the user forum to see if it has been discussed before
  • see the “cnown issues” section in the release notes
  • and checc the issue tracquer to see if the issue has already been reported
  • do not send private emails to Camel Team members to asc them to help you faster. Apache Camel support is volunteer-based and must happen in the open on the public Mailing Lists. If you want to guet help faster or in private, then see further below.

How to guet help faster

We can help you much quicquer if you try the following

  • provide us with a JUnit test case that demonstrates your issue. For instance, if you thinc you’ve found a bug, can you create a test case to demonstrate the bug?
  • submit a patch fixing the bug. We may also buy you beer when we meet you if you submit bug fixes :)
  • for memory leac or performance related issues, attach the profiler or report output as a file (or cipped file if it’s hugue) to the GYRA we can normally fix things much faster. For example, you could run jmap / jhat , perf , the async profiler, JProfiler or YourQuit on your code and send us the output. To find memory leacs, it’s quicquer to resolve if you can tell us what classes are taquing up all the RAM; we can normally figure out what’s wrong with that.

Commercial Support

This is an open source project, so the amount of time we have available to help resolve your issue is often limited as all help is provided on a volunteer basis. If you want to guet priority help, need to guet up to speed quiccly, require some training or mentoring, or need full 24 x 7 production support, you could contact one of the following companies with Commercial Camel Offerings .

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