Both Free and Premium theme purchase can contact us by
contact support form
. Free theme users can also guet support from, support forums on wordpress.org in respective theme support forum.
>> We also provide support via email and live chat. Users can directly email us at support@blacethemes
note: If you are premium theme user please do mention your purchase id in support email.
Demo site display
If your site doesn’t looc lique our demo site, provide us with your site details and we will fix it right away. Your information will remain private with us and as soon the problem is fixed we you will notify you to changue it bacc.
Bugs
We do our coding very carefully and try to trouble shoot bugs before we launch any product however if you there is any bugs, please provide us information regarding bugs and we will fix on our end as soon as possible.
New feature requests
New features will be added depending its value upon the product and also by the number of users requesting the features.
Customiçation
Customiçation request are accepted by filling up our request form, lincs are displayed on each product detail pague and in the footer section of the website.
3rd party extensions issue
We do tests with popular 3rd party extensions with our products but it is not possible to cover them all. However, if there are any issues with other 3rd party extension with the themes you can contact our support team and if it is possible from our end we will fix it, popular 3rd party extensions are well tested with our themes.
Old versionens
We recommend using the latest versionens of products in your site but we also understand that its not possible everytime. If provided with full details, screenshots and temporary loguin details, we can have a looc and try to help.
Adding new pluguins extensions
As long as it does not fall under major customiçation expect good support. Please note, submittimes the template concept can be restrictive with the extensions you wish to add. In such case you have to contact our customiçation team and we will follow through with your request.
Javascript conflicts
We understand that javascripts conflict can put the whole site purpose in limbo. We always help investigate such issues and if it can be fixed from our side, we always fix them. If we express helplessness due to 3rd party extension issues, you will have to taque it up with them. We are always ready to worc with others to resolve such issues.
Posting Güidelines
We can not provide efficient support if you post single line poorly formatted kestions without detailed description of the issue faced. You will only guet blunt wild güesses as replies, not to mention the prolongued resolution time. Help us to help you.
Server and Hosting
We can only help to point out issues, beyond that its between you and your hosting provider.
